London ICT’s Managed IT services keep your business running smoothly with proactive support for desktops, servers, and network equipment. We provide continuous monitoring, cybersecurity, antivirus, and OS patch management. Our services also include regular site visits, cloud IT support, and quick issue resolution to ensure uninterrupted operations, so you can focus on what matters most.
Managed IT Support
Reliable Managed IT Support for Seamless Operations
Rapid IT Assistance
Whenever you reach out, your direct line to an IT expert ensures speedy resolution of IT and system issues, minimizing service downtime and restoring normal operations promptly.
Proactive Monitoring
We proactively control and reveal your entire IT surroundings across the clock, making sure patches are applied, backups are walking and your structures are acting at their best.
24/7 Support
Your business is absolutely supported 24 hours a day, 7 days a week, all year round. You do not watch for business hours to get your generation lower back up and working.
Onsite Assistance
While we resolve 90% of incidents remotely for the quickest solutions, our onsite team is ready to step in whenever necessary to address your challenges promptly.
Client Portal
Once you’ve partnered with London ICT, utilize your personalized portal to submit and track issues based on your SLA, with access to comprehensive reports for transparency.
Security & Data Backup
Safeguard the lifeblood of your business – your data. Rest easy knowing your data is secure and easily recoverable in case of mishaps, as we take data protection seriously.
IT Support
Choose from flexible IT support plans tailored to your needs: a monthly retainer for predictable coverage, pay-as-you-go for on-demand services, or unlimited support for year-round access. With options designed to fit your business, London ICT ensures you get the right level of IT support whenever you need it.
Flexible Contracts
Flexible Contracts: Monthly, Pay-as-You-Go, or Unlimited
FAQ
Our IT support process is straightforward. When you reach out, one of our skilled engineers will promptly respond. They will either document your issue or immediately investigate the problem. If your request is urgent, please make that clear when contacting us. We prioritize quick-win tasks, which typically take less than 20 minutes to complete, such as password resets, email forwarding, and configuring out-of-office messages. For more complex issues, our most qualified engineer, in accordance with your service level agreement, will take over and initiate the necessary work.
Our response time is defined within the service level agreement (SLA) outlined in your contract with London ICT. This SLA specifies the services we provide and the expectations for our response time. While we aim to address requests ahead of SLA requirements, the mentioned time frame offers a reference point for what’s included in your contract.
At London ICT, our approach to collaborating with in-house technical support teams is designed to enhance overall IT efficiency and effectiveness within your organization. We see these teams as valuable partners in ensuring your technology ecosystem operates seamlessly.
Exclusive to London ICT, our user and identity security monitoring service is distinctive. We oversee user safety through a combination of meticulous human inspection and advanced artificial intelligence. This approach ensures the confidentiality of our client’s data and security.
Any business reliant on technology for its operations should invest in IT support to maintain and update its systems for seamless functionality. For those lacking in-house IT expertise, we recommend outsourcing to firms with skilled specialists. Well-trained professionals can boost productivity and mitigate IT-related risks, including viruses and network attacks.
Remote support is a convenient and swift process. We initiate a secure connection to your computer by requesting your permission through an on-screen prompt. Once granted, you can observe our actions on your screen as we resolve the issue. You have the option to terminate the session at any time. We guide you through the entire process, and once the task is complete, the remote control software is automatically removed from your computer.
Internet connection problems can arise for various reasons. A simple restart may resolve the issue, but if not, don’t hesitate to contact us. We’re here to assist you in diagnosing and addressing any connectivity issues you encounter.
What Sets London ICT Apart?
We stand out by understanding your unique business needs. At London ICT, every client is a priority, receiving tailored recommendations for products and solutions that align perfectly with their company. A trusted business IT support partner can alleviate the IT workload, collaboratively enhancing efficiency and productivity to foster business growth.
Transitioning to London ICT is simpler than you think.
We seamlessly onboard new customers without any disruptions. Our track record proves it. If you’d like to learn more about how effortless it is to make the switch to London ICT, please don’t hesitate to get in touch with one of our specialists.
London ICT offers quick and reliable emergency IT support tailored to your schedule. Simply sign up and schedule an appointment at your convenience. Our expert team will ensure your IT issues are resolved promptly, minimizing downtime and keeping your business running smoothly. Get the support you need, when you need it, with just a few clicks.
